Privacy Policy

Your privacy is important to us. This statement outlines Leadsourcing privacy policy on when and how we collect personal data and how we maintain, use, store, transfer and disclose the personal data we hold. It applies to all operations within Leadsourcing Limited (‘Leadsourcing’), including visitors to our website.

When processing your personal data Leadsourcing can play different roles under the GDPR and other applicable laws and regulations. Depending on the factual circumstances of the processing, we may act as a data controller, joint controller or data processor under the GDPR and business and service provider under the CCPA respectively.

You can be our website visitor, client, prospect, or related person:

  • You are a website visitor when you merely browse this Site and/or submit your personal data via the Site’s online chat, feedback forms or any other forms;
  • You are a client or client’s representative (“client” or “user”) when you submit your personal data through a registration form on the Site, our social media accounts, email, contact us for assistance, leave us feedback regarding the provision of services, or share your or third-party personal data with us when you use our products and services.
  • You are a prospect if your personal data related to your business interests or occupation is used in the process of providing services by us to our clients within our Platform.
  • You are a related person if your personal data related to business information and contained in various publicly available sources (e.g., social media platforms) has been uploaded to our Platform as part of Business Data.

When you submit your personal data as a client through our Platform, you may be asked to consent to our processing of the personal data you provide as explained in this Policy to enable us to provide you with the information or service requested, if no other legal ground can be used.

INTERPRETATION AND DEFINITIONS

We use the following definitions in this Policy:

“data controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data is processed.

“data processor” means the natural or legal person who processes personal data on behalf of the data controller.

“joint controllers” means two or more controllers jointly determining the purposes and means of processing.

“data subject” is a natural person about whom Leadsourcing holds personal data.

“personal data” means any information relating to you and helping identify you (directly or indirectly) such as your name, last name, email, location data, etc.

“processing” means any operation or set of operations which is performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“services” means sourcing, lead generation and sales automation services provided by the Company via online platform and web application.

TYPES OF PERSONAL DATA WE COLLECT

We collect three basic types of information about you in connection with our services: client and website visitor data, prospect data, and business data which relate to clients, website visitors, prospects, and related persons respectively. In particular, we collect:

Client and website visitor data:

(a) Registration Information. When you create an account on the Platform, we collect the following required information about you: email address, first and last names, and phone number. You must enter the above information yourself to create an account unless we receive such information (except phone number) about you from the Gmail authentication token when you choose to sign up using the ‘Sign In with Google’ button.

When you register an account, the Platform creates a unique identifier (user ID) to facilitate your identification on the Platform.

(b) Authentication Token Information. When you create an account on the Platform through the ‘Sign In with Google’ button, we collect encrypted Gmail authentication token obtained from Google LLC. We can obtain the following information about you via such a token: first and last names, email address, language settings .

(c) Automatically Collected Information. When you create an account, we collect certain information about you and your device automatically, including, IP Address, referral link, registration date, account balance information, language, and browser type. We may also collect some information about your activity on the Platform, such as the time you purchased a subscription or renewed your plan, the progress in completing gamification tasks, and any other actions taken while using our services.

(d) Workplace Information. When you create an account on the Platform, we collect some general information about your workplace and the purpose for using our Platform so that we can develop and optimize our Platform to meet the needs of our customers. Collecting workplace information allows us to know specifically who the processing agent is in order to expedite communication, e.g. in the event we receive a request from a data subject. Such information includes your company name, approximate company size, your occupation and purpose for using our Platform.

(e) Payment Information. If you order services from us, you will need to provide certain personal details, including payment information, so the order can be fulfilled. This information includes your identifier (client and order), email address, IP address, phone number, first and last names, country code, address (city, state, zip code), company name, card type, last 4 digits of the card number, user agent and browser language data, name of payment processor and may be used to prevent fraudulent chargebacks.

In order to obtain payment from you, we will use or direct you to a third-party payment processor who will collect this information from you and process your payment. Please note that a third-party payment processor is responsible for all collection, processing, and storage of your financial information and we do not have direct access to or possession of your payment card information (except the four last digits of the card number) or banking information.

(f) Google User Data. Email address of the integrated Gmail account, the access token, or identifiers for 1) drafts and messages sent via features (such as Remind Me and Send Later) of Unlimited Email Tracker for Gmail, 2) emails sent via campaigns and/or GBlast, 3) all inbox emails with all text information, attaches and images, received as answer to emails sent via campaigns.

(g) Email Drip Campaigns Data. Information regarding the Email Drip Campaigns services sent by the clients: login and password from the client’s email sender account, email addresses added to drip campaign recipients, settings for the purposes of sending the email drip campaigns, replies to campaign emails, a timeline of these campaign actions, identifiers of sent and received emails, content of emails, information on the email recipient, the tracking status of sent emails for statistics.

(h) Unlimited Email Tracker Data. Information regarding clients’ use of the Unlimited Email Tracker extension, i.e. message ID, subject, sender, and recipient of an email.

(i) Integrations API Information. Clients’ API tokens, which are necessary to integrate your account (giving our Platform access to a third-party platform API) with other third-party services, including CRM, collaboration tools, forms, customer support platforms, such as LinkedIn.

(j) Push Notifications Information. If you have enabled push notifications on our website, we can provide you with push notifications about opening an email sent, engaging with a designated link within an email sent, and receiving a reply for the email sent, depending on what event notifications you have selected. In this case, we can collect certain information regarding the selected event notifications and details about your browser’s permission to receive these notifications.

(k) Contact Information. We can collect some personal data when you submit your personal information via the Site’s online chat or other forms to contact, such as to book a call, provide feedback on our Platform, subscribe to updates, or join our affiliate program. Such data may include name, email address, phone number, job position, message, and other information you may provide us via available contact options.

(l) Cookies Information. On our Site, we use cookies and other tracking technologies for a variety of purposes: for analytics, marketing activities, remembering your preferences, and other purposes. Such use may involve the transmission of information from us to you and from you to a third party website or us.

The Company may have admin access to any data available in the client’s account in cases when the client applies for customer and/or technical support or for the purposes of ensuring availability and accessibility of account and/or preventing bugs. In this case, Registration Information and Automatically Collected Information can be processed.

Business data:

(m) Business data. We collect and process business information such as company name, location, website, HQ phone, year of foundation, industry, company size, and company social media. In some cases, this information may include personal data, for example, individual name and/or surname as a company name (such as a partnership), contained in the website URL, or phone number of the related person published as a general business number.

We use the personal data we collected and the personal data you provided us with or requested us to collect only for the purposes listed in this Policy. We may share your personal data with third parties solely for the purposes listed herein.

*We DO NOT sell your data. We DO NOT use automated decision-making and profiling.

*We DO NOT intentionally collect and process the personal data of children or any sensitive personal data. Please, refrain from sharing your or third-party sensitive personal data.

GOOGLE USER DATA

IMPORTANT: Leadsourcing’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We analyze all new emails in your Inbox using automated algorithms and, in the event, they are received as answer to emails sent via campaigns and the single send email option, we will store them (with all text information, attaches, and images) and record the results of the analysis to provide accurate campaign functioning, campaign statistics, demonstrate the content of the emails to the user (to which Leadsourcing does not have access), and ensure operability of the Remind Me feature in case the sent email receives no reply.

We do not access your Sent emails through your Gmail account. We use access to draft sending in your Gmail account to ensure the operability of the Send Later feature.

We may add a tracking pixel to the body of emails sent through our service to track email opens and wrap your links with a tracking domain to track link clicks. We use the data acquired through these tracking methods to maintain email campaign operability and provide campaign reports.

You may revoke Leadsourcing’s access to your Gmail account in the Account’s settings page here. If you decide to do so, we will lose access to your Gmail account and will no longer be able to provide you campaign sending services through Gmail API.

We delete all data collected from your Gmail account upon request.

Not all Google User Data may contain personal data. Some statistical data will be anonymized.

With regard to the access to Google User Data as specified above, we will:

  • only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets;
  • not use this Gmail data for serving advertisements;
  • not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Platform’s internal operations and even then only when the data have been aggregated and anonymized;
  • not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models.

Enquiries & complaints

You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches to, or otherwise contact us:

Email: info@leadsourcing.co

Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong

We aim to acknowledge receipt of all complaints within 10 working days and aim to resolve all complaints within 40 days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time.

Feedback

Leadsourcing will receive feedback via emails. Any feedback that is sent becomes the property of Leadsourcing. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or, with your consent, contact you for further feedback on the site.